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Orders

FAQ

How do I place an order?

Placing an order couldn't be easier.

1. Select the category from the right column, or from the main Shop section.
2. Use the upper or lower pagination links to view other categories in the ship.
3. Click on the product you would like to view in greater detail, or, if you don't need to know any more you can simply click on the 'Add to cart' button beneath your chosen item. Some items will require that you make an attribute selection i.e. colour, size, format, etc.
4. By clicking on 'Add to cart' your chosen item will be added to the basket.
5. When you have finished shopping click on Checkout to start the check out process and follow the instructions.

Why do I need to register to Shop?

Registering your details on KateBush.com with us helps us to make the ordering process as quick and easy as possible for you and also allows you to keep track of your orders online in your account profile.

By registering, will I automatically receive marketing emails from you?

No, not unless you sign up to KateBush.com News. If you do decide to sign up, you can unsubscribe from the mailing list at any time. This can be done in your account profile page.

By registering, will you pass my details on to any other companies?

No, we will not pass your details on to other companies unless you tick the relevant boxes in your profile.

What do I do if I have forgotten my password?

You can request a new password by clicking here.

What do I do if my password doesn't work?

If your password isn't working please contact admin@katebush.com.

How secure is your website?

As safe as it possibly can be. We store any information you give us securely using high-level SSL encryption technology - the most advanced security software currently available for online transactions.

Why has my card been declined?

Your bank will be able to let you know why your card has been declined.

What payment methods do you accept?

We accept MasterCard, Visa, Maestro, Solo and Visa Debit or Connect.

What is your exchange rate for overseas orders?

We charge you for your order in Pounds Sterling. Your card provider will apply the exchange rate when your card is charged.

Can I add an item to my order after I have placed my order?

Unfortunately not, you will need to place a separate order for anything else that you want to buy.

How do I check the status of my order?

You can check the status of your order in your KateBush.com profile and clicking on the Orders tab.  You will need to login to do this.

I live abroad, how do I claim back VAT on my purchase?

If you live in a country where you are exempt from VAT you will not have paid VAT on your order.  VAT is only added to orders from countries where it is applicable and deducted from countries where it is not.

What do I do if there is a problem with my order?

Please contact out Customer Services team via email at shop@katebush.com for help with any problems.

Can I order from overseas?

Yes.

Can I find out if you will be getting replacement stock on items that have sold out?

Some of the items on our website are popular and do sell out quickly. Unfortunately we are unable to tell you if we will be getting more of a particular item but it's worth checking back regularly.

I have received an incorrect item in my order, what do I do?

We try to get your order right every time, but in the event that we've made a mistake please contact us at: shop@katebush.com

The item I want is out of stock online, can I order it any other way?

If an item is out of stock you will unfortunately not be able to order it.

Can I order items from your website that are not currently in stock?

No, you can't. But please check back regularly as the item you're after may be re-stocked.

Is there an age limit?

You must be 18 years or over to shop at KateBush.com. If you are younger you may shop but only with the consent of a guardian or parent.