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Deliveries

FAQ

How long will my order take to arrive?

Orders to the mainland UK are shipped 1st Class. Royal Mail aim to deliver this the next working day but we advise allowing up to 20 days for your delivery to arrive.
Royal Mail aim to deliver orders to European destinations within three working days and worldwide within five. Again, we strongly recommend allowing up to 20 days for your delivery to arrive.

I've still not received my order, where is it?

If your order was placed less than 20 days ago please allow a little more time. It takes up to five days for your order to be processed and may take up to a further 10 working days for delivery via Royal Mail.

If your order was placed more than 20 days ago please contact customer services at shop@katebush.com who will be able to help.

How do I check the status of my order?

You can check the status of your order in your KateBush.com account profile. You will need to login to access this.

Do I need to sign for my delivery?

When you opt for your preferred delivery method, before you checkout online, the delivery options will state whether or not your chosen method requires a signature.

What happens if you deliver whilst I am out?

If they have not been able to make your delivery our Royal Mail courier will leave a card to let you know they called. You will then need to make arrangements to collect your delivery as advised by Royal Mail.

Can I change the delivery address for my order?

You cannot change the delivery address of your order if you have already received the email informing you that your item has been despatched, as it is already underway.
If you have not received this email it may be possible to change your delivery address. Please contact shop@katebush.com who will be able to help.

Do you deliver overseas?

Yes. We deliver worldwide. Please be aware that deliveries outside of UK may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. It is your responsibility to pay these fees if they are incurred.