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Returns and Refunds

FAQ

What is your Returns policy for internet purchases?

If you are unsatisfied with your order when it arrives you may return it to us.
You must inform us in writing within seven days of receiving the item (with the first day being the day you received it) by sending an email to shop@katebush.com, or via post sent to:

KateBush.com - Shop
Meads, Leengate
Nottingham
Nottinghamshire
NG7 2GB

Your order must be in the same condition in which you received it.
We will refund you the full cost of the product and the cost of sending the item to you, however you will be responsible for the cost of returning the item to us.
Please note this does not apply to digital products, or to products made to your specifications, or which have been clearly personalised.

I have received my order and it is faulty.

In the unfortunate event that your order is faulty when it arrives you must notify us writing with 10 working days of the delivery of your order. We will send you a Freepost return label for the items so that you can send your order back to us.
As soon as we receive your retuned item we will inspect it and if required will send a replacement to you free of charge.

How do I return an item to you by post?

Please send you item to:

KateBush.com - Shop
Meads, Leengate
Nottingham
Nottinghamshire
NG7 2GB

Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference.

I returned my order, how long will my refund take?

Please allow 30 working days for your parcel to reach us and for your account to be credited with your refund.

What do I do if there is a problem with my return?

Please contact shop@katebush.com who will be able to help.

Do I have to pay for returns?

You will have to pay for the cost of sending us your returned item. If the item is faulty or has been received in error we will send you a Freepost bag which you can send your item to us in.

I bought an item online but it is now faulty, what can I do?

Please contact Customer Services on shop@katebush.com who will be able to help.

Please visit this page for our Website Terms and Conditions of Supplyhttp://www.katebush.com/general-terms-and-conditions

Please visit this page for specific questions about our Download Productshttp://www.katebush.com/downloads-faq